Nowadays, ‘artificial intelligence’ (AI) and ‘machine learning’ (ML) are cliches that people use to signal awareness about technological trends. Companies tout AI/ML as panaceas to their ills and competitive advantage over their peers. From flower recognition to an algorithm that won against Go champion to big financial institutions, including ETFs of the biggest hedge fund in the world are already or moving to the AI/ML era.
However, as with any new technological breakthroughs, discoveries and inventions, the path is laden with misconceptions, failures, political agendas, etc. Let’s start by an overview of basic methodologies of ML, the foundation of AI.
101 and limitations of AI/ML
The fundamental goal of ML is to generalise beyond specific examples/occurrences of data. ML research focuses on experimental evaluation on actual data for realistic problems. ML’s performance is then evaluated by training a system (algorithm, program) on a set of test examples and measuring its accuracy at predicting the novel test (or real-life) examples.
Most frequently used methods in ML are induction and deduction. Deduction goes from the general to the particular, and induction goes from the particular to the general. Deduction is to induction what probability is to statistics.
Let’s start with induction. Domino effect is perhaps the most famous instance of induction. Inductive reasoning consists in constructing the axioms (hypotheses, theories) from the observation of supposed consequences of these axioms.Induction alone is not that useful: the induction of a model (a general knowledge) is interesting only if you can use it, i.e. if you can apply it to new situations, by going somehow from the general to the particular. This is what scientists do: observing natural phenomena, they postulate the laws of Nature. However, there is a problem with induction. It’s impossible to prove that an inductive statement is correct. At most can one empirically observe that the deductions that can be made from this statement are not in contradiction with experiments. But one can never be sure that no future observation will contradict the statement. Black Swam theory is the most famous illustration of this problem.
Deductive reasoning consists in combining logical statements (axioms, hypothesis, theorem) according to certain agreed upon rules in order to obtain new statements. This is how mathematicians prove theorems from axioms. Proving a theorem is nothing but combining a small set of axioms with certain rules. Of course, this does not mean proving a theorem is a simple task, but it could theoretically be automated.
A problem with deduction is exemplified by Gödel’s theorem, which states that for a rich enough set of axioms, one can produce statements that can be neither proved nor disproved.
Two other kinds of reasoning exist, abduction and analogy, and neither is frequently used in AI/ML, which may explain many of current AI/ML failures/problems.
Like deduction, abduction relies on knowledge expressed through general rules. Like deduction, it goes from the general to the particular, but it does in an unusual manner since it infers causes from consequences. So, from “A implies B” and “B”, A can be inferred. For example, most of a doctor’s work is inferring diseases from symptoms, which is what abduction is about. “I know the general rule which states that flu implies fever. I’m observing fever, so there must be flu.” However, abduction is not able to build new general rules: induction must have been involved at some point to state that “flu implies fever”.
Lastly, analogy goes from the particular to the particular. The most basic form of analogy is based on the assumption that similar situations have similar properties. More complex analogy-based learning schemes, involving several situations and recombinations can also be considered. Many lawyers use analogical reasoning to analyse new problems based on previous cases. Analogy completely bypasses the model construction: instead of going from the particular to the general, and then from to the general to the particular, it goes directly from the particular to the particular.
Let’s next check some of conspicuous failures in AI/ML (in 2016) and corresponding AI/ML methodology that, in my view, was responsible for failure:
Microsoft’s chatbot Tay utters racist, sexist, homophobic slurs (mimicking/analogising failure)
In an attempt to form relationships with younger customers, Microsoft launched an AI-powered chatbot called “Tay.ai” on Twitter in 2016. “Tay,” modelled around a teenage girl, morphed into a “Hitler-loving, feminist-bashing troll“—within just a day of her debut online. Microsoft yanked Tay off the social media platform and announced it planned to make “adjustments” to its algorithm.
AI-judged beauty contest was racist (deduction failure)
In “The First International Beauty Contest Judged by Artificial Intelligence,” a robot panel judged faces, based on “algorithms that can accurately evaluate the criteria linked to perception of human beauty and health.” But by failing to supply the AI/ML with a diverse training set, the contest winners were all white.
Chinese facial recognition study predicted convicts but shows bias (induction/abduction failure)
Researchers in China’s published a study entitled “Automated Inference on Criminality using Face Images.” They “fed the faces of 1,856 people (half of which were convicted violent criminals) into a computer and set about analysing them.” The researchers concluded that there were some discriminating structural features for predicting criminality, such as lip curvature, eye inner corner distance, and the so-called nose-mouth angle. Many in the field questioned the results and the report’s ethics underpinnings.
The above examples must not discourage companies to incorporate AI/ML into their processes and products. Most AI/ML failures seem to stem from band-aid, superfluous way of embracing AI/ML. A better and more sustainable approach to incorporating AI/ML would be to initiate a mix of projects generating both quick-wins and long-term transformational products/services/process. For quick-wins, a company might focus on changing internal employee touchpoints, using recent advances in speech, vision, and language understanding, etc.
For long-term projects, a company might go beyond local/point optimisation, to rethinking business lines, products/services, end-to-end processes, which is the area in which companies are likely to see the greatest impact. Take Google. Google’s initial focus was on incorporating ML into a few of their products (spam detection in Gmail, Google Translate, etc), but now the company is using machine learning to replace entire sets of systems. Further, to increase organisational learning, the company is dispersing ML experts across product groups and training thousands of software engineers, across all Google products, in basic machine learning.